Curse

Title Points R Us · Feb 12, 2015, 09:39 PM // 21:39

Gaile was reasonable for sure. A french buddy was in possession of a post searing kit but in pre. He was trying to sell & didn't know it was illegal as it was given to him. Gaille met with him outside Asc & explained what the item was & gave him the option to destroy it & continue playing. She was always a fair gal & nice to talk to. Your right we do need to get her attention if anything is to be done.

**cosyfiep** · Feb 12, 2015, 09:53 PM // 21:53

yes, that would probably be the only way---and if we can get a bunch of banned folks together to put our 2 cents each in, perhaps they will see what they are doing is wrong--if they want to shut they game down, just shut the game down; making your player base upset will only backfire on you (most upset people WILL talk to others while those who are happy usually will not).

Title Points R Us · Feb 13, 2015, 02:06 AM // 02:06

So I sent Gaile a PM on the GW2 site. I sent a link to this thread & asked if there was any chance she could help some of the wrongfully banned. I also asked if they were giving up with GW if they could turn the Vanguard quest drops back on as a reward for the players or Pre Searing. Lets hope she reads it & takes some action.

Toxon · Feb 13, 2015, 06:59 AM // 06:59

Quote:

Originally Posted by Title Points R Us

So I sent Gaile a PM on the GW2 site. I sent a link to this thread & asked if there was any chance she could help some of the wrongfully banned. I also asked if they were giving up with GW if they could turn the Vanguard quest drops back on as a reward for the players or Pre Searing. Lets hope she reads it & takes some action.

May I know the link of your post? Would like to have my input to her too. Thanks.

----------

Still see some website is selling gw. How can they not providing support? Anyone know besides posting to gw2 forum and write email to slow response support email. Where else can we log a support request?

Understand call will have no response or worst being hang up. Why we pay money and deserve such treatment?

**cosyfiep** · Feb 13, 2015, 07:57 AM // 07:57

found a message on that lovely forum..says if you post about gw (one) you may get infracted! (basically), you may ONLY post about gw2--there is no forum for gw, there is no support for it...they hope we all just give up---now that is a stupid idea since the folks who play gw might play gw2 and may have linked accounts. If you get banned on one game how likely will you be to buy more on their other game? All the tickets from these banning events are being ignored---they are only taking tickets for gw2. ANY company that takes more than a month to respond to a customer support issue should no longer be in business. Any company that treats their paying customers like criminals should no longer have a license!
I have already told most of the people I game with about this incident (most are very hard core gamers), dont think they will be putting any cash towards this company anytime--ever.

Think its also a scam that you can buy an account, and without every having even logged in, get banned for no reason--the company can take your money and never allow you to play AND their agreement says they never have to give you a reason either. Great business model--take customers money and never give any service (and this is allowed in the usa?).

K A O S Theory · Feb 13, 2015, 08:28 AM // 08:28

4. ACCOUNT

"(i) Related Accounts. If NC Interactive terminates an Account, NC Interactive may terminate any other Accounts that share the same member name, phone number, email address, postal address, Internet Protocol address, or credit card number with the terminated Account."

"(h) Former Members. Members whose Accounts have been terminated by NC Interactive may not access the Service in any manner or for any reason, including through any other Account, without the express written permission of NC Interactive. Accounts accessed by Former Members are subject to immediate termination. NC Interactive reserves the right to use any means necessary, including those in section 4(i) to identify and remove Former Members."

14. TERMINATION

"(a) NC Interactive reserves the right to suspend or terminate this Agreement (including your Software license and your Account) immediately and without notice if you breach this Agreement or willfully infringe any third party intellectual property rights, or if we are unable to verify or authenticate any information you provide to us, or upon game play, chat or any player activity whatsoever which is, in our sole discretion, inappropriate and/or in violation of the spirit of the Game(s) as described in the Rules of Conduct.
Should NC Interactive decide to suspend or terminate this Agreement with a User under any circumstances, the User will lose access to your Account."

"(b) You agree that if the Service or your Account is suspended, terminated or cancelled for any reason or length of time, you are not entitled to any reimbursement or refund of any fees or unused access time."

Its a great read, would reccomend.

http://wiki.guildwars.com/wiki/EULA/User_Agreement

Ayuhmii Shanbwa · Feb 13, 2015, 09:58 AM // 09:58

kaos, dont help them, now they wont come back on this, cuz you are helping them on banning accounts who havent done anything wrong.... i mean, i cant see why more than 1 account on same LAN connection would be bad

i think one of the members here posted a quote saying they dont mind people using multilaunch, in other words, that people use more than 1 account on the same COMPUTER

i hope i wont be banned by them..... i'm kinda scared right now
might sound like an idiot, but i love GW with all my heart, as i dont have as much fun in reallife

anyway, lets hope i'll be safe, which i should be without any programs giving me any advantages... not even texmod

**cosyfiep** · Feb 13, 2015, 09:58 AM // 09:58

read it long time ago...still think its a scam they can basically take your money, deny you service and then NOT give you back your money (and I am not talking about if you have a banned account--I am talking about a totally NEW person buying a first account with no history with guildwars--they can take that fellows money, and never let him play banning him for NO reason at all).

they have also said that they will allow people to get new accounts after they have been banned so they even contradict their own policies (gee go figure).

MaxBorken · Feb 13, 2015, 10:09 AM // 10:09

You guys are going after the wrong people. You should be going after the stakeholders in NCSoft itself. If the shareholders are aware of what is happening, they are the ones who can put a stop to it by vetoing etc. NCSoft is a massive outfit, and if one of its little subsidiary companies has a few misbehaving individuals who can affect future profits, they are the ones who can intervene. Not the individual who pulled the trigger.

The only way your tiny voices will be heard by the ones who pulled the trigger is to make their bosses' bosses aware. And I can't ever see that having an effect. It's just not a big deal to the guys at the top.

Max

Ayuhmii Shanbwa · Feb 13, 2015, 11:07 AM // 11:07

max, ncsoft wouldnt use their own men to go after EULA breakers in all ncsoft related games, they rather let the creators do that

anet made the game, so they are keeping an eye on it, ncsoft just hold the servers and such, not going after people like that.... gu

some people even think ncsoft made stuff like the campaigns, eotn, WiK and WoC and such
i mean, what would anet be then?

anyway, its still anet doing it

MaxBorken · Feb 13, 2015, 11:22 AM // 11:22

Quote:

Originally Posted by Ayuhmii Shanbwa

max, ncsoft wouldnt use their own men to go after EULA breakers in all ncsoft related games, they rather let the creators do that

anet made the game, so they are keeping an eye on it, ncsoft just hold the servers and such, not going after people like that.... gu

some people even think ncsoft made stuff like the campaigns, eotn, WiK and WoC and such
i mean, what would anet be then?

anyway, its still anet doing it

Well obviously

But NCSoft are the only ones who can get Anet to undo or adjust policy. Anet don't think there's a problem with what they are doing. (assuming there even is a problem). So it will take a mandate from NCSoft to get any resolution, if it is even inline with NCSoft's policy to micro-manage Anet.

Max

Surge goes pre · Feb 13, 2015, 04:46 PM // 16:46

I doubt NC Soft is publicly traded.... Shareholders I don't think have any power cause there are none.

Lord Asakurra · Feb 13, 2015, 04:53 PM // 16:53

NCSoft is publicly traded, however they will NOT interfere with Anet unless it's a drastic cut to their profits, unfortunately. As long as they're getting money they don't care what Anet does. It's going to take someone with morals like Gaile Gray to get them to right this wrong.

Source- http://global.ncsoft.com/global/ir/financial01.aspx

Surge goes pre · Feb 13, 2015, 05:58 PM // 17:58

I stand corrected. But anyways, I don't think this is something a shareholder is gonna give a damn about.

MaxBorken · Feb 13, 2015, 06:35 PM // 18:35

Quote:

Originally Posted by Surge goes pre

I stand corrected. But anyways, I don't think this is something a shareholder is gonna give a damn about.

Precisely.....

Max

Toxon · Feb 14, 2015, 04:57 AM // 04:57

Any innocent one got unban so far?

Quote:

Originally Posted by Smoke Nightvogue

cosyfiep, if you're actually seeking a solution for this problem of yours, I'd recommend contacting Guild Wars Support and then settling it down with them privately, as whatever is the exact case, they'll look into it.

The fact is no more support or got to wait many weeks. My is 2 weeks plus no reply at all. How sad.

Age · Feb 15, 2015, 12:47 AM // 00:47

Some of you may want to contect NCSoft this way.NCSoft

Toxon · Feb 15, 2015, 09:05 AM // 09:05

Quote:

Originally Posted by Age

Some of you may want to contect NCSoft this way.NCSoft

Thanks dude.

Base on following, i am sure i am ok with my macro now.

https://forum-en.guildwars2.com/foru...-Boxing-Macros

**cosyfiep** · Feb 15, 2015, 09:13 AM // 09:13

well, she does say gw 2 but we could ASSume that it would also apply to gw. (it would also be something I would quote when you send a reply to the support ticket).

Still waiting for them to get around to mine---since they are a month behind (besides the poor guy who has been waiting since october), I dont think they will be getting around to our tickets until the glut of gw2 tickets is gone.

edit: though it does bring up questions about running---she says you have to be actively at your keyboard, I know of many folks who have their characters run while they are afk---is this now against EULA (and if so, someone needs to tell me so I can fix our services section!!!!!)?

K A O S Theory · Feb 15, 2015, 10:04 PM // 22:04

There is nothing in the EULA that prohibits running directly. As long as it is given as a service, and only paid with in-game money, it seems to be perfectly fine. An employees word is not law unless it coincides with the EULA from what I have learnt.

However if you are intent on wiping out all running services. I guess you can argue that many runs are exploitive in nature. Some even regard running itself an exploit, due to its exploitation on the zoning mechanics. It is up to you.